ink cartridge error

[Sam_ACCA]

Ink cartridge error, incompatible ink cartridge. it is the same cartridge i ave been using since it arrived and now it is being rejected. Its a tricolor ink cartridge only. I have tried to clean it, take it out and insert  in its place again but it was all to no avail. Sometimes it accepts it all of a suden and then it rejects it if its a bad day. I would appreciate any help with this.

[asmita6658]

@Sam_ACCA
 
Greetings!
 
Thanks for being a part of the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the ink cartridge.

Don't worry I'm here to help! However, for an accurate solution I'll need more details:
 
1) What is the product number of your printer? Use this link to find it.
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

2) Have you attempted any steps on your own before posting on the HP Forums?

Please reply with the details for further assistance. 

Eager to help!

Have a great day Ahead!

[Sam_ACCA]

Thank you for your response.

Answer 1. HP Envy 4520 Series.
Answer 2. Yes, I have tried a few steps, restart, clean the cartridge and reinstall etc etc. and nothing like software as i can see the proble lies with the hardware (cartridge).

Regards
Sam

[asmita6658]

@Sam_ACCA

Thanks for getting back to us. Appreciate you trying the troubleshooting steps. I'd suggest you contact the Phone Support regarding the ink replacement -

1)      Click on this link – www.hp.com/contacthp/

2)      Select the product type.

3)      Enter the serial number of your device or select let HP detect your product option.

4)      Select the country from the drop-down.

5)      You should see the HP phone support number or Chat option listed.

To help the community find this post, click here to access our public post and Select - "Accept as solution", have a good day.

Have a great day!

[Sam_ACCA]

The link above does not accept the serial number at the back of the printer. Help needed still please?

[asmita6658]

@Sam_ACCA

Thanks for getting back to us. 

I have sent you a Private Message. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

We eagerly await your response.

Have a great day!