ink cartridge is frozen

[ludo4]

ink cartridge is frozen all the way to the right. won't move to center to reload ink.

[Echo_Lake]

@ludo4

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

• Step 1: Clear any jammed paper
• Step 2: Make sure the carriage can move freely
• Step 3: Make sure the ink cartridges are inserted correctly
• Step 4: Plug the printer directly into a wall outlet
• Step 5: Reset the printer
  Click here: https://support.hp.com/ca-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1... to complete the troubleshooting steps.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.