ink cartridge

[R8w3]

My fax machine will not load ink cartridge. After placing cartridge in place the machine repeats "install ink cartridge"

[Riddle_Decipher]

@R8w3 Welcome to HP Forums!

As per the user guide for your device, Page.46 Care and maintenance - This error represents the message that the cartridge is either not connected properly or has an issue,

Please follow the below steps to ensure it's connected properly.

Step one: Open the product

1. Press the Access Cartridge button on the product control panel. The carriage moves to the access position.

2. Open the control panel, and then the cartridge compartment cover.

   1. Open control panel

   2. Open cartridge compartment

Step two: Replace the cartridge (or simply reseat the same one to ensure its connected properly)

1. Push down on the cartridge to release it from the carriage, and then lift it up and out of the product.

2. Remove the new cartridge from its packaging, and then pull the pink tab to remove the clear protective tape.

3. Figure : Prepare new cartridge

   

      CAUTION: 

   Do not touch the copper-colored contacts or re-tape the cartridge.

   Figure : Do not touch contacts

   

4. Hold the cartridge with the label on top.

   Figure : Label on top

   

5. With the copper-colored contacts facing into the carriage, insert the cartridge into the carriage at upward angle. Push the cartridge up, and then into the carriage until it snaps into place.

   Figure : Install cartridge

   1. Insert cartridge

   2. Push cartridge up

   3. Push cartridge in

   NOTE: 

   If the cartridge moves loosely in the carriage, it has not clicked into place. Repeat this step.

6. Close the cartridge compartment cover, and then the control panel.

Step three: Align the cartridge

1. Press the Start button on the product control panel.

2. Review the alignment page, and then select the number under the straightest line.

3. Press that number on the keypad, and then press the OK button ().

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.