• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-07-2020 07:38 AM

HP Recommended
Product: Photosmart C309g
Operating System: Microsoft Windows 10 (32-bit)

Hi Guys,

I had the above Ink System failure on my printer recently OXC19a0022. After doing some research and speaking to support I believe the issue is likely a printhead failure. so I would like to attempt to replace the print head. First of all is this a simple plug and play job? second I have spotted that there is a version 364 and 564 type for cartridges and printheads for this printer. I cannot really find anything concrete to determine if I need to get the specific print head to match my cartridge type which is 364 or if either will work. Can someone please confirm for me?

Thank you

Lee

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2020 11:21 AM

HP Recommended

Hi @Leeroy_25,

 

I'd like to help!

 

The supported printhead in HP 364.

 

To purchase one you may Contact HP phone support or HP Store

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-09-2020 11:21 AM

HP Recommended

Hi @Leeroy_25,

 

I'd like to help!

 

The supported printhead in HP 364.

 

To purchase one you may Contact HP phone support or HP Store

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.