ink system failure

[futurecomm]

Ink system failure or print head failed

[TEJ1602]

@futurecomm, Welcome to HP Support Community!

In some cases, a printer reset can clear the error message.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

If the issue persists, try reseating the ink cartridges.

Also, try updating the printer firmware. Follow the steps below:

1. Make sure the printer is on and connected to the computer through your local network or USB cable.

2. Go to HP Customer Support - Software and Driver Downloads.

3. If a Let's identify your product to get started page displays, click Printer.

4. Type your printer model number, and then click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you need to change the version of macOS or OS X, click Change, select your version, and then click Change.

6. Click Firmware, and then click Download.

   If a Firmware section is not listed, an update is not currently available for your printer.

7. When the download is complete, open the [Printer_name].dmg file.

8. Double-click HP Firmware Updater.

9. Click the name of your printer, and then click Continue.

   

10. The updater checks the firmware version installed on the printer and then displays the results in the Update Information window.

    • If Device is ready to be reflashed displays, click Continue to update the firmware.

      When the update completes, click Done.

    • If This Firmware Updater does not contain upgrades for your device displays, the printer firmware is already updated to the most recent version. Click Cancel to exit the updater.

Let me know if this helps.

Cheers 🙂

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