ink system failure

[bobalex]

i have an office jet 7610 and i am getting an error " missing or failed printhead" " the print head appears to be missing, not detected, or incorrectly installed" 

[Nal_NR]

Hi @bobalex,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with ink system failure error.

Step 1: Check the ink cartridges for leaks

Replace any ink cartridges that leak.

  CAUTION:

Do not use leaking ink cartridges.

• To find your cartridge number and to purchase ink or toner supplies, go to HP Store or a local retailer. Make sure you are using the correct genuine HP ink or toner supplies for your printer. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
• If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.
• Open the door to access to the ink cartridges.
• Wait until the carriage stops moving before you continue.
• Remove an ink cartridge, and then inspect the ink cartridge for leaking ink.

• If the ink cartridge leaks, replace the ink cartridge. If the ink cartridge is not leaking, insert the ink cartridge into its slot.

• Repeat these steps for the other three ink cartridges.
• Close the ink cartridge access door.
• If the error message persists, continue to the next step.

Step 2: Reset the printer

1. Resetting the printer might clear the error message.
2. With the printer turned on, disconnect the power cord from the printer.
3. Unplug the power cord from the power source.
4. Wait 60 seconds.
5. Reconnect the power cord to a wall outlet and to the printer.

1. NOTE:
2. HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step. Click here

Hope this helps! Keep me posted for further assistance.
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