inside white plastic paper roller guide broke off

[ironart1]

I was clearing a paper jam and I lifted a plastic white guide and it snapped off. Can it be connected again, or did I break the darn printer?

[Echo_Lake]

@ironart1

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Could you please share the picture of the part?

Hope this helps! Keep me posted for further assistance.

[JodyLambertus]

Hello, 

This happened to me as well. I have an HP 9015 and when clearing a paper Jam, the white plastic piece broke off. I only bought the printer 5 months ago, and hope there is another option besides replacement. 

I've attached the printer pieces. Can you please let me know how to go about fixing this?

Thank you,

Jody

[The_Fossette]

@JodyLambertus,

I recommend you contact support and they will assist you with the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!