intktsystem failure with a HP C5180 all in one printer

[bw-swans]

produkt : HP photo-smart-All-in-one  C5180  

message: inktsystem failure

fail code: 0xC18a0401

                  0xC18a0001

All cartridges all genuine HP cartridges

printer can't print or make a copy

scanner is working in good order and can still work.

[Betty0610]

@bw-swans

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Turn the printer on, if it is not already on.

1. Wait until the printer is idle and silent before you continue.
2. With the printer turned on, disconnect the power cord from the rear of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-photosmart-c5100-all-in-one-printer-series/1153538/model/115...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!