it doesn't print

[Robertmccolm]

i click print but nothing prints

[Jeet_singh]

@Robertmccolm,

Thank you for posting your query on HP Support Community,

Have you recently made any changes on the printer before the issue started? Do you get any error message on the printer screen or on the computer screen.

How is the printer connected? USB/Wireless

What happens when you try to print the self test page on the printer? Or Print the Print quality diagnostic report on the printer?

Are you able to make a copy from the printer?

In the meantime, let's try these steps here: 

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Could you please respond to this post with the details so that I can provide you with accurate solution which should help you resolve this issue.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!