it prints blank pages with plenty of ink in cartridges

[rdhdaisy]

Help! When trying to print emails from my desktop or from my phone , my print prints blank pages!!  Anything JPG it will print fine. Thank you in advance

[sandytechy20]

@rdhdaisy

Welcome to the HP support community.

I understand that you are unable to print email, but I am glad to assist you.

Did you make a copy and check if that prints fine?

Which browser are you using to print?

Did you try to print from a different browser and check if that prints fine?

Meanwhile:-

Perform a power reset, Reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.