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- Printing Errors or Lights & Stuck Print Jobs
- just got dekjet 2130 but won't install on Mac 10:.13.4

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02-28-2019 07:02 PM
i download the file through 123.hp.com/dj2130 to mac 10.13.4 siera but it doesnt give me any further prompts instead i get the massege 'the file HP_easy_start,app.zip3 2.download" doesnt appear to be a valid download file
03-04-2019 02:04 PM - edited 03-04-2019 02:05 PM
A warm welcome to HP Support Community!
I believe we can add the driver using Apple Software update, here is how to do it:
1.) Use the steps available here to update the software on Mac.
2.) Connect printer to Mac using a USB cable.
3.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
4.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
5.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
6.) Click the plus sign , click Add Printer or Scanner, click the printer name.
7.) Click the Use or Print Using menu, select the name of your printer in the pop-up menu. Then click Add.
8.) Try to print.
HP Easy start typically installs the HP printer essential software's as well If you would like to use them, then you may download and install HP Easy Scan and HP Utility from the links below:
HP Printer Utility for Mac OS X
Instruction on how to use HP Easy Scan can be found here.
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Have a great day!
Let me know how it goes!
I am an HP Employee