• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

i download the file through 123.hp.com/dj2130  to mac 10.13.4 siera but it doesnt give me any further prompts instead i get the massege 'the file HP_easy_start,app.zip3 2.download" doesnt appear to be  a valid download file

1 REPLY 1
HP Recommended

@Moses88

 

A warm welcome to HP Support Community!

I believe we can add the driver using Apple Software update, here is how to do it:

1.) Use the steps available here to update the software on Mac.

2.) Connect printer to Mac using a USB cable.

3.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

4.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

5.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

6.) Click the plus sign , click Add Printer or Scanner, click the printer name.

7.) Click the Use or Print Using menu, select the name of your printer in the pop-up menu. Then click Add.

Select the name of your printer in the Use menu

 

8.) Try to print.

 

HP Easy start typically installs the HP printer essential software's as well If you would like to use them, then you may download and install HP Easy Scan and HP Utility from the links below:

HP Easy Scan

HP Printer Utility for Mac OS X

Instruction on how to use HP Easy Scan can be found here

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Let me know how it goes!

Senan6806


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.