keep getting error

[skeeter1968]

Just bought an officejet pro 9010e yesterday and started printing out a 300 page document.

I keep getting an error. that is all it says is error both on the printer and my print que window.

I printed a report off the printer and the description of the error is "Install Supply"

I have paper in and the printer is showing a low level of black ink but it says I have ink.

Any ideas

[sandytechy20]

@skeeter1968

Welcome to the HP support community.

I understand that you are getting an install supply error, I am glad to assist you.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Clean the ink cartridge electrical contacts

• Remove any debris or buildup from the contacts on the cartridges.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Push in on the cartridge indicated in the error message to release it from the carriage.
• 
• Wipe the copper-colored contact on the cartridge with a lint-free cloth.
• 
• Slide the cartridge into its color-coded slot until it clicks into place.
• Repeat these steps for any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.