keeps printing same document but queue is empty!

John363054 · ‎02-25-2026

My printer is taking ages to spool a job, it has now printed/half printed the same document 37 times but there are no jobs in the queue and I've used up all my printingplan!!

I've tried uninstalling and redoing, tried the smart support, virtual support and self support, obv switching on and off - I'm certainly no techie but this is driving me mad.

Pallipurath · ‎02-26-2026

Hi @John363054,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your printer keeps printing the same document and there are no visible jobs in the queue, it appears there might be a stuck job causing the issue. I would request you to please follow the steps:

Cancel Jobs Directly on Printer

Use the printer’s control panel to cancel all jobs.
Some HP models have a “Cancel” or “Stop” button that clears memory.

Clear the Print Spooler Service

On Windows (if you connect via PC at times):
Press Win + R, type services.msc.
Find Print Spooler, right-click → Stop.
Navigate to C:\Windows\System32\spool\PRINTERS and delete all files.
Restart the spooler service.

Check Printer Memory

Some printers store jobs internally. If memory is full or corrupted, they can keep reprinting.
Look for a “Job Storage” or “Stored Jobs” menu on the printer and delete any saved jobs.

Update Firmware

Use the HP Smart app to check for firmware updates.
Outdated firmware can cause spooling glitches.

Reset Printer Settings

Perform a factory reset from the printer’s settings menu.
This clears any hidden stuck jobs or corrupted configurations.

Reinstall Printer on Devices

Remove the printer from your phone’s HP Smart app.
Re-add it fresh to ensure no cached jobs are being resent.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.