laserjet m140w printer would not print error

[Viorello]

Hello everyone,

recently I have an error on my HP Laser Jet MFP M140w printer. The error is as follows: "

The printer cannot print

A problem has occurred. You will not be able to print until the problem is resolved.

Log in to your HP account from the home screen to check the status.

"

When I log into my account I don't see any error and the system doesn't suggest any action. Can anyone help me solve this problem?

[Nal_NR]

Hi @Viorello,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Are you enrolled in the instant ink program?

It seems like you've encountered an issue with your HP LaserJet MFP M140w printer related to your HP account, and despite your efforts, the problem persists. Here are some steps you can try to troubleshoot and resolve the issue.

Check HP Account:

• Make sure you're using the correct credentials for your HP account.
• Verify that your HP account is in good standing and there are no issues or restrictions on it.

Update HP Smart App:

• Ensure that you have the latest version of the HP Smart app installed on your device. If not, update the app to the latest version.

Restart Printer:

• Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in. Turn the printer on and check if the issue persists.

Remove and Re-Add Printer:

• Remove the printer from the HP Smart app and then re-add it.
• Open the HP Smart app, go to the printer settings, and remove the printer. Then, follow the app's instructions to add the printer again.

Reset Printer Settings:

• On the printer, navigate to the settings menu.
• Look for an option to reset or restore the printer to factory settings. Perform the reset and reconfigure the printer settings.

Check Network Connection:

• Ensure that the printer is connected to the same network as your device.
• Verify that the Wi-Fi signal is strong and stable.

Update Firmware:

• Check if there is a firmware update available for your printer on the HP support website. If yes, download and install the latest firmware by selecting your current OS. Click here

Hope this helps! Keep me posted for further assistance.,

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