lightning storm took out printer

[sallywright1]

HP Officejet Pro 8710 all-in-one printer.

Had a lightening storm the other day. Saw a white flash from printer area. Printer dead. Changed the fuse in the mains plug. Printer alive, it has the "home", "?" and the "go back"  all lit up, BUT it will not go the home screen, nor will it print. When I open the cartridge door nothing happens. I cannot switch it off at the front. I have tried unplugging everything and plugging back in. Nothing. can anyone help?

[Kumar0307]

@sallywright1, Welcome to the HP Support Community!

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[sallywright1]

Thank you for trying to help. I had already done what you said to no avail. I think a chip (or something) within the printer blew. Nothing has changed. It will be easier to buy a new printer! This printer is out of warranty, so HP won't help.

Thank you again