locked out of settings on OfficeJet 6962 after new router installed

[aamace46]

Had to install new router on network.  Now locked out of settings on OfficeJet 6962. Not allowed to do facory reset etc.

[Kumar0307 · Accepted solution]

@aamace46

Welcome to the HP Support Community!

Performing a Semi-full reset on the printer may resolve this issue.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

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