lost setup cartridges for HP Photosmart 6520

[AkashT]

I had purchased this printer around 2 years back.

But didn't use it. Started using it today and got a msg to insert setup cartridge. I don't have them any more....I bought new hp cartridges... But that doesn't seem to work.

Please help

[Kumar0307]

@AkashT, Welcome to the HP Support Community!

We will have to perform an OOB reset on the printer to bypass the use of setup ink cartridges.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[AkashT]

After reset this is the msg that the printer boot up to

I have installed hp cartridges

[AkashT]

Thanks for the Prompt Response.

Here is what all I did, when nothing was working.

Steps :

1. Powered on the printer(from the main power supply) while pressing the Power ON button on the printer.

2. Pressed TL, BL, TL, TL and reached the BLUE Screen OOBE menu

3. Performed OOBE Reset.

4. Restarted the printer

5. The printer boots to the screen -> which gives me 2 options a. Retail Demo & b. Setup

6. I click on SETUP and I get the following message: " Please use the SETUP Cartridge to proceed"

Now if I try TL, BL, TL, TL it does not work.

7. I follow step 1,2 and go back to the OOBE Menu

8. Select NO PRINT MECH option and restart the printer.

9. Printer Boots up , and I'm able to access the Service Menu by pressing BL,TL,BL,BR,BL

10. I reach the service menu.

11. I change the setting for Trade OOBE to enable.

12. Restart the printer

13. The message on the screen suggests: " The following cartridges appear to be missing " and it shows Yellow, Cyan, Magenta and Black colour icons.

Is there anything else that I can do, or is this printer now useless.

[AkashT]

Thanks for the Prompt Response.

Here is what all I did, when nothing was working.

Steps :

1. Powered on the printer(from the main power supply) while pressing the Power ON button on the printer.

2. Pressed TL, BL, TL, TL and reached the BLUE Screen OOBE menu

3. Performed OOBE Reset.

4. Restarted the printer

5. The printer boots to the screen -> which gives me 2 options a. Retail Demo & b. Setup

6. I click on SETUP and I get the following message: " Please use the SETUP Cartridge to proceed"

Now if I try TL, BL, TL, TL it does not work.

7. I follow step 1,2 and go back to the OOBE Menu

8. Select NO PRINT MECH option and restart the printer.

9. Printer Boots up , and I'm able to access the Service Menu by pressing BL,TL,BL,BR,BL

10. I reach the service menu.

11. I change the setting for Trade OOBE to enable.

12. Restart the printer

13. The message on the screen suggests: " The following cartridges appear to be missing " and it shows Yellow, Cyan, Magenta and Black colour icons.

Is there anything else that I can do, or is this printer now useless.

[Kumar0307]

@AkashT

I understand your concern. However, we have tried the necessary steps to resolve this issue. As the issue persists, please reach out to the HP Support regarding the service options for your printer as mentioned in my previous post.

Keep me posted for any other assistance.