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‎08-27-2020 10:24 AM

HP Recommended
Product: M603
Operating System: Microsoft Windows 10 (64-bit)

my printer m603 stuck at 2/8 booting up, I did partial clear, format disk drive and reload firmware without luck 

2 people had the same question
5 REPLIES 5

‎08-27-2020 12:10 PM - edited ‎08-27-2020 12:22 PM

HP Recommended

Did you do a Clean Disk and reload? Or only a partial clean?

 

The following explains what happens at the different stages:

 

https://support.hp.com/us-en/document/c03571876

 

 

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‎08-27-2020 12:13 PM

HP Recommended

How do you do a full clean? Thanks

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‎08-27-2020 12:26 PM

HP Recommended

At the point where you find Partial Clean there should also be a Clean Disk option.

 

Clean Disk would be a Full Clean of the Drive.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
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‎08-27-2020 12:41 PM

HP Recommended

I did that and reloaded firmware afterward no luck.  Can you do a factory reset in this stage? Thanks

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‎08-27-2020 05:09 PM

HP Recommended

If you have done a format disk option and reinstalled the firmware and partially start up then in my experience you have either a failing disk or possibly some failed hardware. In the preboot menu there is a diagnostics option that allows you to test the  hardware. I would run that next.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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