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‎03-18-2019 07:51 AM

HP Recommended
Product: HP ENVY 4524

Hi, I have a HP Envy 4524, I am trying to print on shiny card but it will not feed through the printer. I am just wongering if it is too thick, it is 310 GSM. what would be the maximum thickness I could use?

 

Thankyou 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎03-18-2019 09:16 AM

HP Recommended

Hello,

As per  product specs document 310 GSM is not supported.


Please click https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/8900983/do... to access Product Specification Document .

 

 

NOTE :  Look under "Paper Handling Specification > Paper tray capacities "  section.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

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2 REPLIES 2

‎03-18-2019 09:07 AM

HP Recommended

Hi,

 

Is it any special kind of media?

sometimes if the paper or card is too thick it wont be able to pick the paper, so you have to make sure that the right type of media is selected in the printing preferences during printing.

Below is a link which will help you know the supported paper type and specifications.

 

https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/8900983/do...

 

Hope this helps.

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Was this reply helpful? Yes No

‎03-18-2019 09:16 AM

HP Recommended

Hello,

As per  product specs document 310 GSM is not supported.


Please click https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/8900983/do... to access Product Specification Document .

 

 

NOTE :  Look under "Paper Handling Specification > Paper tray capacities "  section.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Tags (1)
Was this reply helpful? Yes No
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