menu access disabled when trying to restore factory defaults

[wkooi]

Printer will not print double sided. Trying to restore factory defaults but when I choose Setup from Service menu I get the message "Menu access is disabled"

[praveen196]

@wkooi Welcome to HP Community!

 I see that the LaserJet printer menu is disabled. Did you try to perform a hard reset? If not, check the steps below:
 

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, please perform a complete reset of the printer. I am sending you a private message with the steps. Please check the mailbox icon at the top right corner of your screen to access your inbox.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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