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‎11-07-2019 09:57 AM

HP Recommended
Product: HP Pagewide Pro MFP 477dw
Operating System: Microsoft Windows XP

this morning we had a message on the computer and the printer screen, indicating the duplex moduel needs to be replaced.  I have not been able to find any help online for this and would appreciate any direction in getting this resolved

1 REPLY 1

‎11-10-2019 08:51 AM

HP Recommended

On the older units the waste ink collector was called a duplex module but they have since changed to verbage used to describe the part. What you need to purchase is a HP B5L09A. 

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