missing lines when printing

[philmadd]

The missing lines or part of a line occur in .docx, .pdf and .html. They do not occur if I print from a website, or if the lines of text have at least one line of space between. It seems that the paper "jumps" slightly as it is being fed through the machine.

[atharva_gp · Accepted solution]

@philmadd,

Thank you for reaching out to the HP Support community!

• Does the copy work fine from the Printer?

Let's try these steps:

Step 1: Check ink levels

• From the home screen of the printer control panel, touch the Ink icon.
• This shows the ink level on the printer.
• Replace any low or empty ink cartridges. Refer to this video for replacing the inks.\
• If the ink levels are fine, proceed to the next step.

Step 2: Perform a Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• Remove all of your ink cartridges from the printer and close the door.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• Check if you can print/copy
• If the issue persists, proceed to the next step.

Step 3: Clean the printhead (perform this step if you have issues with printing and copying)

• Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.

• From the control panel home screen, touch the Settings icon, and then touch Tools.

• Touch the Down Arrow (), and then touch Clean Printhead. The product cleans the print head and then prints a test page.

• Check the quality.

  • If the quality is satisfactory, try to print from your PC and check.

  • If the quality is unsatisfactory, proceed to the second level of cleaning the print head.

  • Perform up to 3 levels of cleaning if necessary.

• If the issue persists, proceed to the next step

Step 4: Align the printer

• Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.

• From the control panel home screen, touch the Settings icon, and then touch Tools.

• Touch the Down Arrow (), and then touch Align Printer. The alignment page prints.

• Lift the lid on the printer, and then place the alignment page print side down in the right front corner of the scanner glass.

          

• Close the lid, and then press OK on the control panel. The printer will align automatically. Press OK to continue.
• Try to print again, if the issue persists, proceed to the next step.

Step 5: Remove and Re-install the printer driver

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer.
• Download the printer driver and install it from this link or manually search for drivers from https://support.hp.com/us-en/drivers/printers
• Open the downloaded file, follow onscreen instructions and complete installation
• Try printing from your PC again and check if you can print.

Let me know if this information helps. 

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