missing or failed printhead

[JT891103]

On my printer I get the message "Missing or failed printhead" I have removed and reinstalled printhead, turned printer on and off and still get the same message on my printer. 

[sandytechy20 · Accepted solution]

@JT891103

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[JT891103]

Officejet Pro 8600 Plus - Product Number CM750A Serial Number CN23GBR329

I removed  printhead 3 times, turned unit off 3 times, The owner of "The Ink Store" has a 8600, he removed his printhead and showed me how to properly clean in. I cleaned it and got the same error. A friend has a 8600 we swapped the printheads and he got the printhead error, we swapped them back and he no longer had the error. Obviously my printhead is shot. Would like to buy a new printhead from HP 

[sandytechy20]

@JT891103

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.