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‎07-18-2020 09:46 AM

HP Recommended
Product: officejet 3835 printer

i have been unable to use my new 302XL ink cartridge in my HP officeJet 3835 printer. i get the error cartridge not compatible with this device. from searching HP support and online 302XL is compatible but i am unable to get it working even after a hard reset as suggested on a post in the community.

 

I need help can anyone advise me on how to get this fixed once and for all

 

 

2 people had the same question
3 REPLIES 3

‎07-18-2020 12:15 PM

HP Recommended

Hi,

Is this an HP OfficeJet 3835 All-in-One Printer (K7V44B) or an HP DeskJet Ink Advantage 3835 All-in-One Printer printer?



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‎07-18-2020 03:18 PM

HP Recommended

 it is the HP OfficeJet 3835 All-in-One Printer (K7V44B)

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‎07-18-2020 09:30 PM

HP Recommended

Thanks for clarifying, this is the correct number for your printer indeed.

 

Try resetting the printer and Clean the electrical contacts as described in below support document:

https://support.hp.com/in-en/document/c05365403

 

If that doesn't help, return with the cartridge to the retailer and send the cartridge to HP to get inspected, and claim its warranty if needed.

 

Shlomi

 

 



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