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‎08-31-2023 10:10 PM

HP Recommended

My HP Envy Inspire 7955e printer will not print as there is a paper jam being caused by the ink cartridge not moving.  I am unable to fix this.  The printer will also not shut down

1 REPLY 1

‎09-03-2023 10:46 AM

HP Recommended

Hi @skihunt 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing paper jam.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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