my HP Evey Photo6255, my toucg screen no longer recats to my touch How can i fix it?

[Sunshine1969]

Hello,   I am not too computer savey but I'm not sure what happened to my printer screen.  it shows ok but will not change screen when I touch it.   My husband use to do this but has cancer and on chemo so memory not so good.    I would appreciate any help

[Betty0610]

@Sunshine1969

Welcome to the HP Support Community.

I'm really sorry to hear about your husband's health. I wish him a speedy recovery.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Let's also try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!