my HP laserjet pro M252dw ad2462 won't print

[Tmautz]

MY PRINTER IS CONNECTED TO MY WIRELESS NET WORK BUT WONT PRINT IS IN PAUSE MODE AND WONT GET OUT OF PAUSE MODE WHEN I HIT REUME JOB IN QUE

[Max3Aj]

Hi @Tmautz, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP LaserJet Pro M252dw is stuck in pause mode and won't resume printing, try these troubleshooting steps:

Check Printer Status in Windows (or macOS)

• Open Control Panel > Devices and Printers (Windows) or System Preferences > Printers & Scanners (Mac).
• Right-click your HP LaserJet Pro M252dw and check:
  • If "Pause Printing" is enabled, uncheck it.
  • If "Use Printer Offline" is checked, uncheck it.
  • Click Resume Printing if the option is available.

Restart Print Spooler (Windows)

• Press Win + R, type services.msc, and press Enter.
• Scroll down to Print Spooler, right-click, and select Restart.

Remove and Reinstall the Printer

• Go to Devices and Printers, remove the printer.
• Restart your computer and reinstall the printer using HP Smart or HP Easy Start.

Check Network and IP Address

• Print a Network Configuration Page from the printer's control panel.
• Make sure the printer’s IP address matches what is shown on your computer (you can add it manually in printer settings if needed).

Update or Reinstall Printer Drivers

• Download the latest drivers from HP Support.
• Install the full HP Smart or HP Print and Scan Doctor tool to diagnose issues.

Hard Reset the Printer

• Turn off the printer, unplug it for 60 seconds, then plug it back in and turn it on.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support