my envy 5535 all-in-one won’t make copies

[MarcTina]

Everything else works fine but it won’t make a copy. 

[Kumar0307]

Hi @MarcTina

Welcome to the HP Support Community. I'd be happy to assist you.

I understand you are not able to make copies on the printer.

Do you get any errors?

Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

On the printer screen, go to Setup > Printer maintenance > Update the printer > Check now

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

Try making a copy.

I hope this helps! Keep me posted. 

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