my hp 3772 won't print from my pc

[guitarman44]

I am using windows 10 and my inkjet 3772 won't print from it.  there is an orange light on the top

[Raj_05]

Hi @guitarman44,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 3772 All-In-One Printer is not printing and there is an orange light on the top, it typically indicates that there is a problem with the printer. Here are some steps you can follow to troubleshoot and resolve the issue:

Check for Paper Jams:

• Make sure there are no paper jams in the printer. Open the printer cover and check for any stuck paper. If you find any, gently remove it.

Check for Ink Levels:

• Ensure that there is sufficient ink in the printer cartridges. If the ink levels are low or empty, replace the cartridges with new ones.

Check for Error Messages:

• Look at the printer's display or any error messages on your computer screen. These messages can provide valuable information about what's causing the issue.

Restart the Printer:

• Turn off the printer and unplug it from the power source. Wait for a minute, then plug it back in and turn it on. Sometimes, a simple power cycle can resolve minor issues.

Check for Connectivity:

• Ensure that the printer is properly connected to your computer. If it's a wireless printer, check the Wi-Fi connection. If it's a wired printer, make sure the USB cable is securely connected.

Update or Reinstall Printer Drivers:

• Outdated or corrupt printer drivers can cause printing problems. Visit the HP website to download and install the latest drivers for your printer model.

Clear Print Queue:

• If there are any pending print jobs in the print queue, clear them. Sometimes, a stuck print job can prevent new ones from printing.

Perform a Printer Self-Test:

• Many HP printers have a self-test or diagnostic page that can be printed to check the printer's functionality. Refer to your printer's user manual for instructions on how to do this.

Perform a Factory Reset (if necessary):

• As a last resort, you can perform a factory reset on the printer to restore it to its default settings. Be aware that this will erase any custom settings you have configured.

The orange light could be related to various issues, and these steps should help you diagnose and resolve the problem.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support