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‎11-16-2023 06:09 PM

HP Recommended
Operating System: Microsoft Windows 11

my hp laser jet pro m254dw on 2 sided print it prints the sides correctly. After 2 or 3 it then prints the same page on both sides

Category:
1 REPLY 1

‎11-19-2023 02:48 AM

HP Recommended

Hi @roglv ,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

Update FIRMWARE

 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Print a cleaning page

Print a cleaning page to improve print quality.

  1. Print the page from the printer control panel.

    • HP Color LaserJet Pro M254dn, M254nw: Press OK, press the Right arrow

       

       

       to scroll to Service, press OK, scroll to Cleaning Page, and then press OK.

    • HP Color LaserJet Pro M254dw: From the control panel Home screen, swipe left, and then touch Setup

       

       

      . Touch Service, and then touch Cleaning Page.

  2. When prompted, feed one piece of paper into the priority feed slot (Tray 1).

     

    Click here for the remaining steps. 

     

    You may also refer to this document for other print quality issues. 

     

    Hope this helps! Keep me posted for further assistance.
    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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