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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Recommended
HP Recommended
Did this start after a paper jam or just suddenly happen? The chip on the cartridge may have failed if this just started happening. If it started after removing a paper jam it is possible that the flag that detects when the cartridge is inserted may be dislodged.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
HP Recommended
Remove the cartridge and look at the left side of the cartridge cavity. You should see black lever, like the one circled in red. It should move smoothly back and forth and be spring loaded. You access the mechanism from the back for the printer. If it is dislodged it can usually just be reseated.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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