my new printer won't print some files hp laserjet pro 4201 dw

[bellacat27]

my new printer won't print some filed hp laserjet pro 4201 dw

[Raj_05]

Hi @bellacat27,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your new HP LaserJet Pro 4201dw printer is not printing certain files, there are several troubleshooting steps you can take to resolve the issue. Here are some suggestions.

• Check File Format: Ensure that the files you are trying to print are in a compatible format that the printer supports. Common file formats include PDF, Word documents, and images. If the files are in an uncommon or unsupported format, consider converting them to a standard format before attempting to print.
• Update Printer Drivers: Make sure you have the latest printer drivers installed on your computer. Outdated drivers can cause compatibility issues and may prevent certain files from printing correctly. Visit the official HP website to download and install the latest drivers for your printer model.
• Print a Test Page: Print a test page from the printer itself to check if the printer hardware is functioning properly. This will help determine if the issue is related to the specific files or if there is a more general problem with the printer.
• Check Print Queue: Look at the print queue on your computer to see if the files are stuck in the queue. Clear any pending print jobs and try printing the files again.
• Printer Troubleshooter: Use the built-in printer troubleshooter on your computer. On Windows, you can find this in the Control Panel under "Troubleshooting" and then "View all" in the left pane. Select the "Printer" troubleshooter and follow the on-screen instructions.
• Paper and Ink/Toner: Ensure that the printer has enough paper and that the ink or toner cartridges are not empty. Sometimes, printers may not print if there are issues with these supplies.
• Check for Error Messages: Look for any error messages or codes on the printer's display panel. This can provide information about the specific issue that is preventing the printing.
• Network Connection: If your printer is connected to your computer or network, check the connection. Make sure the printer is properly connected, and if it's a network printer, ensure that it is online and accessible.
• Firewall and Antivirus: Sometimes, security software or firewalls can interfere with the printing process. Temporarily disable your antivirus or firewall to see if it resolves the issue. If it does, you may need to configure your security software to allow printing.

By going through these steps, you should be able to identify and resolve the issue causing your HP LaserJet Pro 4201dw printer to not print certain files.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support