my printer Envy 5020 has experienced an unexpected configuration proble )x8007007e

[barney441]

My printer an Envy 5020 has experienced unexpected configuration problem ox8007007e

[TEJ1602]

@barney441, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

• Is the error message on the printer or computer?
• What is the Operating System installed on the computer?
• How is the printer connected to the computer?
• Are you able to make photocopies on the printer?

Keep me posted for further assistance.

[barney441]

The error message is on the computer

The operating system of the computer is Windows 10

The printer is connected to the computer by cable

I am able to make photocopies on the printer but initially the printer states "HP instant ink Connect printer to update HP instant ink status"  I then have to tap Connect or OK on the printer

[TEJ1602 · Accepted solution]

@barney441

Thanks for replying!

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[barney441]

Many thanks it seems to be working well now.

Best wishes