my printer hp color laser 179fnw is showing error:#U1-2320. pls how do i resolve this issue

[caristo]

my printer hp color laser 179fnw is showing error:#U1-2320. pls how do i resolve this issue

[Raj_05]

Hi @caristo,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code #U1-2320 on your HP Color Laser 179fnw printer typically indicates a paper jam or a paper feed issue. Here are some steps you can follow to resolve the problem.

Check for Jammed Paper:

• Turn off the printer and unplug it from the power source.
• Open all the access doors and trays to inspect for any jammed paper.
• Gently remove any paper you find. Be sure to check the entire paper path.

Clear Paper Path:

• Ensure there are no torn pieces of paper left in the printer.
• Rotate the printer's rollers and gears to check for any obstruction.

Check Sensors:

• Inspect the sensors in the paper path for any dirt or debris. Clean them carefully using a lint-free cloth.

Reload Paper:

• Make sure the paper being used is within the specified size and type for your printer.
• Ensure that the paper is loaded correctly in the trays.

Reset the Printer:

• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Wait for about 30 seconds, and then reconnect the power cord.
• Turn the printer back on.

Update Firmware:

• Check if there's a firmware update available for your printer on the HP support website. If there is, follow the instructions to update the firmware.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support