my printer in in "error state".

[ptimccag]

hp desk jet 3772 "printer in error state"

[zoey7886]

@ptimccag, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer bring in error state! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP DeskJet 3772 printer is showing a "Printer in Error State" message, try the following troubleshooting steps:

Check Basic Connections

• Ensure the printer is powered on and connected properly.
• Check if the USB cable (for wired connections) is securely plugged in.
• If using Wi-Fi, make sure your printer is connected to the same network as your computer.

Restart Printer & Computer

• Turn off the printer and unplug it from the power source.
• Shut down your computer as well.
• Wait 1-2 minutes, then turn everything back on and check if the error persists.

Check for Paper Jams

• Open the printer’s paper tray and remove any stuck paper.
• Check for any loose or foreign objects inside the printer.

Ensure Ink Cartridges are Properly Installed

• Open the cartridge access door and reinsert the ink cartridges.
• If the ink levels are low or the cartridge is faulty, consider replacing it.

Update Printer Drivers

• Go to HP official website and download the latest drivers for the HP DeskJet 3772.
• Install the drivers and restart your computer.

Check Windows Printer Settings

• Open Control Panel → Devices and Printers.
• Right-click your HP DeskJet 3772 and select "See what's printing".
• If there are stuck print jobs, cancel them.

Run Windows Troubleshooter

• Press Windows + I → Update & Security → Troubleshoot.
• Select Printer and run the troubleshooter.

Disable “Use Printer Offline” Mode

• Go to Control Panel → Devices and Printers.
• Right-click your printer and ensure "Use Printer Offline" is unchecked.

Check for Windows Updates

• Sometimes, outdated Windows updates can cause issues.
• Go to Settings → Update & Security → Check for updates.

If the issue persists, let me know what steps you've already tried, and I can provide more specific solutions! 😊

Take care, and have an amazing day!  

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Regards,