my printer is frozen and i don’t know how to unfreeze it

[Maxwell3]

it’s frozen

[Jeet_singh]

@Maxwell3,

Thank you for posting your query on HP Community,

Let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you have followed the steps suggested and still having the issue. I would recommend you contact our HP support team for further assistance. 

HP support team can be reached on this link.

Keep me posted for further assistance!

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