my printer is only printing a 3 inch strip of information on a sheet then spitting the paper out

[SusanM136]

my printer is a hp photo envy 7134, the print quality is good but it is only printing a 3 inch strip of information then the paper is ejected. Any ideas what the issue may be, it sometimes prints ok though

[Max3Aj]

@SusanM136, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The issue you're describing,  where your HP ENVY Photo 7134 only prints a 3-inch strip before ejecting the paper, typically points to one of the following causes:

Print Spooler or Driver Glitch

Sometimes the print job gets corrupted, especially if it comes from a PDF or non-standard file.

Fix:

• Cancel all print jobs.
• Restart the Print Spooler service (on Windows) or restart the Mac.
• Reinstall the printer driver: Go to HP Software and Drivers and download the latest full-feature driver for the HP ENVY Photo 7134.

Page Size or Layout Mismatch

A mismatch between the document size and what the printer expects can cause partial prints.

Fix:

• Check Print Settings in the print dialog:
• Paper size: Set to A4 or Letter (whatever matches your tray).
• Scale: Fit to page or 100%
• Borderless: Try turning off for troubleshooting.
• In HP Smart app or driver settings, double-check that paper type and size match the actual paper.

Firmware Bug or Printer Cache Issue

The printer may need a firmware update or internal reset.

Fix:

• Go to the HP printer's touchscreen, navigate to Settings > Printer Maintenance > Update the Printer.
• After updating, do a printer reset:
• Turn off the printer, unplug from power for 60 seconds, then plug back in and turn it on.

Application-Specific Problem

• If you're printing from a browser, email, or specific app, try printing from another app or file type (e.g., Word or Notepad).

Test This:

• Print a printer status report or print quality diagnostic page from the printer's control panel:
• Go to Settings > Printer Reports > Print Quality Report.
• If this page prints full-size correctly, the issue is software-related. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support