my printer is ready and does not show any errors but just rolls the paper but does not print

[Anant09]

Printer is ready but does not print just rolls the paper

[Raj_05]

Hi @Anant09,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP printer is rolling the paper but not printing anything, it could be due to a few possible reasons. Here are some steps you can try to troubleshoot the issue.

• Check the ink or toner levels: Make sure that the ink or toner cartridges are not empty or low. If they are, replace them with new ones.
• Check the paper tray: Make sure that the paper is loaded correctly in the paper tray and that the size of the paper matches the settings in your print job.
• Check the printer connection: Ensure that your printer is properly connected to your computer or network. If you are using a wireless connection, make sure that the printer is connected to the correct network and that the signal strength is strong.
• Check the print queue: If you are printing from a computer, check the print queue to make sure that there are no pending print jobs or errors. You can cancel any pending jobs and try printing again.
• Clean the print head: Over time, the print head can become clogged with dried ink or toner, which can prevent the printer from printing. You can try cleaning the print head using the printer software or manually using a lint-free cloth and some alcohol.
• Update the printer drivers: Make sure that you have the latest drivers installed for your printer. You can download and install the latest drivers from the HP website.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[Anant09]

Alden,

Thanks for your reply. I tried your steps however still doesn't work. When print command is issued it starts the job and feeds the paper but stops feeding the paper quickly and paper jam indicator blinks on the printer. When i see the display it shows E1( i suppose) error and when i press the paper feed button again it just rolls the paper and says that the print job is completed without printing. Doesn't even show the job in print que.

Do you have any idea of this error?

Thanks in advance

Anant 

[Raj_05]

Hi @Anant09,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support