my printer tells me to use the initial cartridges furnish whit the printer

[Silvia__]

my printer tells me to use the initial cartridges furnish whit the printer but I'm alredy use the initial cartridges years ago. What must I do?

[MathewT · Accepted solution]

Hi @Silvia__

Welcome to HP Forums!

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I understand you have some issues with your printer and it's asking you to install setup cartridges.

Step1:

Make sure cartridges are installed correctly. Remove and re-install them.

Step 2:

Clean the ink cartridge contacts.

I suggest you try the steps mentioned below to clean the ink cartridges and then try Printing.
1. Gather the following materials:

* Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)
* Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

CAUTION: Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the printer.

2. Press the Power button to turn on the printer, if it is not already on.
3. Open the cartridge access door.
4. Disconnect the power cord from the rear of the printer.
5. Remove the ink cartridges.
6. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.
7. Clean only the copper-colored contacts on the cartridge, and then allow the cartridge to dry for about 10 minutes.
8. Reinsert the cartridge by sliding it at a slight upward angle into the empty slot, and then gently pushing up on the cartridge until it snaps into place.
9. Reconnect the power cord to the rear of the printer. Try printing. Check if this helps.

If not follow the next steps.

Step 3: Reset the printer.

Resetting the printer can resolve an ink cartridge error.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Try to print.

Let me know if this helps.

If you feel I was helpful, simply click on Accept as Solution to help the community grow.

Cheers