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‎07-24-2019 08:54 AM - last edited on ‎07-24-2019 10:11 AM by Retired

HP Recommended

Going round in circle from printer offline to setup incomplete due to metered connection.  Restarted modem.

HP ENVY PHOTO 7855 All in One with Microsoft 8.1.  How do I complete the set up?

1 REPLY 1

‎07-27-2019 11:31 AM

HP Recommended

@WILLBG

 

Welcome to the HP Support Community.

 

Let's restore the network settings:

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. ENWW Restore original factory defaults and settings 169 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes. 5. Print the network configuration page and verify that the network settings have been reset.

 

Once done, connect the Printer to the Wi-Fi: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless). 2. Touch ( Settings ). 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard. Follow the display instructions to complete the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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