my screen don't show anything, cartridge light and resume button light is on

[christia1]

I have hp ink tank wireless 415, the screen doesn't show anything, the lights of the resume button and cartridge are on(not blinking). The printer is not responding even if I remove it from the power source and connected it again. What should I do?

 

[sandytechy20]

@christia1

Welcome to the HP support community.

I understand that the printer is not responding and the display is not showing anything, I am glad to assist you.

Perform a power reset, reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.