need to know error code oxb91ebd38 on my hp officeJet 4650 is and how to fix it. now it wont turn on

[laura719]

trying to figure out what error code oxb91ebd38 on my hp officeJet 4650 is and how to fix it. this error code suddenly popped up and will not print.  Followed google search instructions to unplug and replug, now it won't turn on at  all. 

Sorry, I am having a very difficult time understand this HP website and would appreciate any help you can provide. Please reply to my email: [personal information removed]

Thank you, Laura G.

[A_Gayathri]

Hi @laura719,

Welcome to the HP Support Community

I understand you are facing an issue with your error code oxb91ebd38 hp officeJet 4650 . Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this similar document:  HP Printers - Windows Update Error 'Null Fax' or '0x80070490'

Hope this helps! Keep me posted. 

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