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‎06-11-2025 07:44 PM

HP Recommended
Product: HP Smart Tank 7301 All-in-One

I bought a Smart tank for my son in college 10 months ago and he was never able to figure out how to use it. He is now home and I am trying trouble shoot the issue. There is a flashing cartridge on the display screen and the fault button is flashing . Can not communicate with the printer

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1 REPLY 1

‎06-13-2025 05:19 AM

HP Recommended

@Sheppard03, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

Here’s a step-by-step guide to help resolve the issue with your HP Smart Tank 7301 All-in-One printer, based on the symptoms you've described:

 

  • Flashing cartridge icon: Indicates a problem with one or more ink cartridges or printheads.
  • Flashing fault (attention) light: Signals a general error that needs attention.
  • Printer offline: Cannot communicate with the computer, possibly due to network or driver issues.

Step-by-Step Troubleshooting

Check the Cartridge and Printhead Status

  • Open the printer’s front access door.
  • Ensure all ink tanks are filled to the correct level.
  • Check if the printheads are properly installed. Remove and reseat them if necessary.
  • Clean the printhead contacts gently with a lint-free cloth.
  • If the cartridge icon continues to flash, it may indicate a defective printhead.

Reset the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait for 60 seconds.
  • Plug it back in and turn it on.
  • This can sometimes clear temporary errors.

Reconnect the Printer to the Network

Since the computer is offline:

  • Connect the printer to Wi-Fi using the control panel:
    • Press and hold the Wi-Fi and Cancel buttons together for 5 seconds to reset the network settings.
    • Use the HP Smart app on a mobile device to reconnect the printer to Wi-Fi.

Install/Reinstall Printer Software

Once the printer is online:

  • On your computer, go to the HP Support page.
  • Search for HP Smart Tank 7301 and download the latest drivers and HP Smart app.
  • Follow the on-screen instructions to complete the installation.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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