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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-23-2021 03:42 PM - last edited on ‎05-04-2021 11:19 AM by Retired

HP Recommended
Product: ENVY 5055
Operating System: Microsoft Windows 10 (64-bit)

the web indicates paper jam. none found after lifting back section HP ENVY 5055.jpg

Category:
1 REPLY 1

‎02-26-2021 01:58 AM

HP Recommended

@mlohdael, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. The error indicates that the print carriage is stuck.

 

Perform the steps mentioned in these documents - Paper Jam Error and 'Carriage Jam' or 'E3' Error Displays

 

Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.

 

If you are not able to make a copy and the error persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

KUMAR0307
I am an HP Employee

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