new Windows 10 laptop does detect Tray 2.

[NACL-1]

I have a new DELL WIndows 10 laptop  and an existing Officejet Pro 8620 printer with a second paper tray.  Office 2016 and Adobe Acrobat do not show Tray 2 as one of the paper sources.  How do I get the software to recognize that there is a second paper tray?  My Window 7 laptop does show a Tray 2 paper source and it has worked fine for almost a year.

[The_Fossette]

Hi @NACL-1

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the second paper tray is not recognized in adobe.

Don’t worry, we will work together to resolve this issue and It’s my pleasure to assist you in this regard.

Follow below steps and check if it helps.

1)      Power down the printer

2)      Remove 2nd tray assembly completely.

2)      Power up the printer without 2nd tray assembly

3)      Power down the printer

4)      Install 2nd tray assembly 

5)      Power up the printer

Check if the paper tray is getting detected, if the issue persists, follow below steps.

1. Touch Copy

2. Touch Settings

3. Change Paper Type to Plain Paper

4. Change Tray Select to Tray 2

5. Scroll down and select Set as New Defaults.

Let me know how it goes and you have a great day!

Take care.

Cheers!

[NACL-1 · Accepted solution]

The recommended solution did not work.  I did solve the problem as follows:

in WINDOWS 10, 

1. from the START button (white window on left of task bar) select SETTINGS
2. Select DEVICES
3. Select PRINTERS AND SCANNERS
4. Select HP8620 PRINTER
5. Select MANAGE
6. Select Printer Properties
7. Select Device Settings Tab
8. Under the Installable Options change Tray 2 to Installed
9. Apply the changes
10. Select OK

[RZ4]

New windows 10 desktop does not detect tray 2. I tried your answers for the laptop and didn't work. Printer is Officejet Pro 8600 Premium.