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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- new cartridge and says low cartridge

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07-07-2020 05:36 AM
Hi, i have a printer and i never got this error its 7 years old and i replaced the toner with another toner and at the new toner it says low cartridge and i tested the cratridge and the cartridge its full how can i resolve that?
07-09-2020 08:04 AM
@hannah2020, Welcome to the HP Support Community!
Kindly perform steps 2, 3, and 5 from this document to resolve this issue.
Update the printer firmware
Click here to download and install the latest firmware from your computer.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
KUMAR0307
I am an HP Employee