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‎03-16-2020 08:53 PM

HP Recommended
Product: HP GT 5820
Operating System: Microsoft Windows 10 (64-bit)

Buenas Noches, saludos a todos los participantes. Soy José y necesito de su ayuda.

adquirí una Impresora HP GT 5820 hace un poco más de un año y me está presentando un problema con los niveles de tinta. quiero destacar que inmediatamente la compré y quise utilizarla  me indico un problema que se resolvió con el cambio de los cabezales pues estaba en el periodo de garantía. 

hace unos dias atrás quise usarla y me indicaba un error " P" observé niveles bajos de tinta y procedí a llenar los envases El de color negro era el que más vacío estaba. luego traté de hacerle mantenimiento y no me permite hacerlo. Me dice que tengo niveles de tinta bajo. y no puedo hacer nada más.

utilizo  internet lan y también la utilizo de manera   inalambrica.

El error "P"  permanece en la pantalla.

Para consultar acerca de este problema y si es problema de los cabezales?

Agradezco su ayuda. 

 

JAC
1 REPLY 1

‎03-19-2020 10:42 AM

HP Recommended

@Jose416

 

Welcome to the HP Support Community.

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region.

 

If you would like to thank me for my efforts to help you, feel free to give me a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" button.

 

Have a great day!

 

 


I am an HP Employee

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