no more automated duplex printing

[Montagsdrucker]

Since about two weeks my printer (officeJet Pro 8710) refuses to print pages on both sides.

So far I

- checked, reckecked and rechose "Duplex"-printing countless times in the setting of the printer

- tried without any result HPs Printer and Scan Doctor-App (no problem found) and

- uninstalled and reinstalled the printer for at least five times (lost count there). Also I tried the

- virtual agent which told me how to choose "duplex-printing" in the settings

With the second reinstalling the printer deigned to start printing in colours again (that problem startes a few days prior to this one) which is nice to have had again, zwo installations later printing reversed sadly to shades of gray. With the last installation colour chose to come back.

Still, I would like to save paper and NOT reinsert each piece of paper into the box for ununsed paper and then select the papersettings to get restartet.

I am unhappy and out of ideas and options

Does any one have any idea how to proceed?

[Betty0610 · Accepted solution]

@Montagsdrucker

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

If the issue persists, create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Montagsdrucker]

Thank you very much for answering so promptly!

It worked - and I definitly am going to save your answer in case this problem ever surfaces again.

Have a nice day and stay safe and well!

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)