not printing- "The server encountered an unexpected condition that prevented it from fulfilling the"

[Velosolex]

Greetings, HP OJ Pro 8030 not printing MS Office doc, but does print certain HP reports

Type Exception Report

Message Secondary server not ready

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Exception

java.io.IOException: Secondary server not ready
	com.hp.productfinder.servlet.Hublet.doGet(Hublet.java:75)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:529)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:623)
	org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51)

[Kuroi_Kenshi]

Hi @Velosolex,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Printer Connectivity

• Ensure that your printer is properly connected to your network (Wi-Fi or Ethernet).
• Restart your router and printer to refresh the connection.
• If using a USB connection, disconnect and reconnect the USB cable.
• If using wireless, confirm the printer is connected to the correct network.

Check Print Queue and Restart Print Spooler

• Open Settings, then go to Devices > Printers & scanners.
• Select your HP OfficeJet Pro 8030 and click on Open queue.
• Cancel any pending print jobs.
• Press Windows + R, type services.msc, and hit Enter.
• Scroll down to Print Spooler, right-click, and select Restart.
• After restarting, try printing your document again.

Update Printer Drivers

• Visit the HP Support Page for your HP OfficeJet Pro 8030.
• Download and install the latest drivers for your printer.

Check Printer Settings

• Open MS Office and go to File > Print.
• Ensure the correct printer is selected.
• Verify paper size, type, and other print settings.

Test Printing from Another Application

• Open a different application (e.g., Notepad or another document type).
• Try printing a test page.

Run HP Print and Scan Doctor

• Download HP Print and Scan Doctor.
• Follow the instructions to diagnose and fix common printing issues.

Repair MS Office Installation

• Open Control Panel and go to Programs > Programs and Features.
• Select Microsoft Office and click Change.
• Choose Repair and follow the on-screen instructions.

Restart and Test Again

• Restart both your computer and printer.
• Try printing the MS Office document again.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,