not printing

[grayreef]

I have replaced the ink and even now it will not print black and some times color.It worked a few weeks ago but nothing now can someone help without spending more money on new ink

[KrazyToad]

@grayreef

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your post and would like to help

To assist you better please provide me with the complete printer model or product number of the printer

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

Keep me posted

Thank you 

[grayreef]

I have a hp envy 4520 printer scaner

[KrazyToad]

@grayreef

Please print a Diagnostic Report and let me know if Black and Color are printing

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

   A Print Quality Diagnostic report prints.

   

If the Diagnostic Page looks faulty, please follow the instructions in Steps 10 - 12 from this Link: https://support.hp.com/in-en/product/hp-envy-4520-all-in-one-printer-series/5447920/document/c047184... to clean the Printhead 

Keep me posted how it goes

Thank you and have a wonderful weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.